ISEB The Foundation Examination - ITIL® : ISEB-ITILF Exam Questions

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which is the correct definition of a customer facing service?

A) One which directly supports the business processes of customers
B) A service that cannot be allowed to fail
C) A service not directly used by the business
D) One which is not covered by a service level agreement

2. Which statement BEST represents the guidance on incident logging?

A) All incidents must be fully logged
B) Incidents must only be logged if a resolution is not immediately available
C) Only incidents reported to the service desk can be logged
D) The service desk decide which incidents to log

3. Which one of the following is an objective of service transition?

A) To minimize the impact of service outages on day-to-day business activities
B) To ensure that service changes create the expected business value
C) To plan and manage entries in the service catalogue
D) To negotiate service levels for new services

4. Who is responsible for defining metrics for change management?

A) The change advisory board (CAB)
B) The change management process owner
C) The service owner
D) The continual service improvement manager

5. What is the act of transforming resources and capabilities into valuable service better known as?

A) Service management
B) Incident management
C) Resource management
D) Service support

Solutions: