ISEB ITIL Foundation Certificate in IT Service Management : ISEB-ITILV3F Exam Questions

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following statements is INCORRECTLY assigned to its book?

A) Provides Guidance for the development of services and service management processes:
SERVICE DESIGN
B) Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
C) Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT
D) Ensures that organisations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY

2. Which of the following sentences BEST describes a Standard Change?

A) A pre-authorised Change that has an accepted and established procedure
B) A Change that correctly follows the required Change process
C) A Change to the service provider's established policies and guidelines
D) A Change that is made as the result of an audit

3. Which of the following do Service Metrics measure?

A) Infrastructure availability
B) Processes and functions
C) Maturity and cost
D) The end to end service

4. What are the three Service Provider business models?

A) Internal Service provider, External Service provider, Outsourced 3rd Party
B) Internal Service provider, External Service provider, Shared Service Provider
C) Internal Service provider, Outsourced 3rd party and Off-shore party
D) Internal Service Operations provider, External Service Operations provider, Shared Service
Unit

5. Which function is responsible for the closure of an Incident record?

A) Either the Service Desk or an appropriate third party engineer
B) Event Management
C) The Service Desk only
D) Any appropriate function

Solutions: