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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

A) Industries CPQ: Opportunity, Quote, and Order Management
B) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
C) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
D) Platform: Flaws, Visual Force, Lightning Components, and Apex

2. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the application Page Layout to change/add/remove selected elements
B) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
C) Modify the VEELogoCard FlexCard to change the customer logo.
D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements

3. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
B) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
C) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

4. An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A) Create a custom field in the Contract object
B) Create an Apex Class
C) Create a custom formula m DataRaptor Extract
D) Create a custom formula m DataRaptor Load.

5. An energy company is implementing Energy and Utilities Cloud for its service center agents.
Which two of the following business processes should be part of their test scenarios?
Choose 2 answers

A) Create a multi-site quote.
B) Manage a customer moving out.
C) Manage changes to contract clauses.
D) Set up a payment arrangement.

Solutions: