WGU Operations Management (C215, VDC2) : Operations-Management Exam Questions

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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What is the common theme in total quality management (TQM) across all functions in an organization?

A) To satisfy customer needs
B) To enhance management software
C) To reward people rather than teams
D) To ensure profit from product changes

2. How does inventory management differ for manufacturing organizations compared to service organizations?

A) Service organizations are concerned with managing idle time due to material and component shortages.
B) Service organizations must maintain work-in-progress types of inventory.
C) Manufacturing organizations must maintain tangible inventory.
D) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.

3. Why is capacity requirements planning (CRP) important?

A) It creates a transparent view of lead time and overtime usage in work centers.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It enables an assessment of employee production efficiency.
D) It coordinates availability of materials for production processes.

4. Which two types of operations include repetitive processes?
Choose 2 answers

A) Batch process
B) Line process
C) Project process
D) Continuous process

5. Which two factors affect a service location decision? Choose 2 answers

A) Quality-of-life issues
B) Proximity to customers
C) Warehouse storage
D) Closeness to manufacturing facilities

Solutions: