EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch Exam Questions

  • Exam Code: ITIL-German
  • Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
  • Updated: Sep 17, 2026
  • Q&As: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Services and service relationships
- Value, outcomes, costs, and risks
ITIL Service Value System (SVS)- Continual improvement
- Service value chain
- Governance
- Guiding principles
The Four Dimensions of Service Management- Information and technology
- Partners and suppliers
- Organizations and people
- Value streams and processes
ITIL Practices Overview- Technical management practices
- General management practices (e.g., incident, change, problem management)
- Service management practices

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question #1

Welche Vorgehensweise stellt einen Kanal zwischen dem Dienstanbieter und seinen Benutzern her?

  • A. Aktivierung ändern
  • B. Lieferantenmanagement
  • C. Beziehungsmanagement
  • D. Servicedesk
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

Welche Aussage zu einem „Kontinuierlichen Verbesserungsregister“ ist RICHTIG?

  • A. Es sollte neu priorisiert werden, wenn Ideen dokumentiert werden
  • B. Es sollte verwendet werden, um die Benutzernachfrage zu erfassen
  • C. Es sollte auf der höheren Ebene der Organisation verwaltet werden
  • D. Es sollte nur eine für die gesamte Organisation geben
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

  • A. Leitprinzipien
  • B. Service-Wertschöpfungskette
  • C. Praktiken
  • D. Governance
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Welche Vorgehensweise hat den Zweck, den normalen Dienstbetrieb so schnell wie möglich wiederherzustellen?

  • A. Vorfallmanagement
  • B. Problemmanagement
  • C. Bereitstellungsverwaltung
  • D. Lieferantenmanagement
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Welche Praxis nutzt Methoden aus Lean, Agile und DevOps?

  • A. Vorfallmanagement
  • B. Problemmanagement
  • C. Kontinuierliche Verbesserung
  • D. Servicedesk
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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