IIC Essential Skills for the Insurance Broker and Agent : C130 Exam Questions

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IIC C130 Exam Syllabus Topics:

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Chandeep, a broker with binding authority, sold property and liability coverage to his new client, Multiplex Movies. Three days into the policy term, there was a slip-and-fall incident. The liability loss was denied by the insurer. Multiplex Movies sues Chandeep for E & O. Which allegation will most likely be successful for the insured?

A) Failure to provide cover in time
B) Failure to explain the steps to take in the event of a claim
C) Failure to issue a tangible policy
D) Failure to provide cover for exposures

2. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Building rapport
B) Matching
C) Passive exchange
D) Active listening

3. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Provide expected settlement values to the insured
B) Advise the insured to contact the ombudsperson
C) Review the policy wordings with the insured
D) Connect the insured with their loss adjuster to discuss the claim

4. How many years of driving experience are newly licensed drivers generally credited for if they have completed an approved driver training course?

A) Three or four years
B) Two or three years
C) Four or five years
D) One or two years

5. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Recommend that clients consult with experts outside the insurance field if a situation calls for it
B) Use close-ended questions with clients at all times
C) Ensure all communication with clients and insurers is done face-to-face
D) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise

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