Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio : AB-620 Exam Questions

  • Exam Code: AB-620
  • Exam Name: Designing and Building Integrated AI Agent Solutions in Copilot Studio
  • Updated: Jul 27, 2026
  • Q&As: 101 Questions and Answers

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Microsoft AB-620 Exam Syllabus Topics:

SectionWeightObjectives
Plan and configure agent solutions30–35%- Configure agent foundations
  • 1. Define topics, triggers, and conversation flows
  • 2. Design agent identity, personality, and instructions
  • 3. Configure knowledge sources and data connections
  • 4. Set up environment variables and configuration settings
- Plan an agent solution
  • 1. Evaluate security, compliance, and data privacy considerations
  • 2. Define responsible AI and governance strategy
  • 3. Identify business requirements and use cases
  • 4. Plan channels and deployment options
Test, deploy, and manage agents20–25%- Deploy and manage agent lifecycle
  • 1. Update, version, and retire agents
  • 2. Prepare solutions for deployment
  • 3. Implement application lifecycle management (ALM)
  • 4. Monitor usage, performance, and health
- Test and validate agent performance
  • 1. Debug and resolve errors or unexpected behavior
  • 2. Create test cases and evaluation datasets
  • 3. Measure accuracy, relevance, and safety
Build and extend agents in Copilot Studio40–45%- Integrate with services and systems
  • 1. Implement multi-agent solutions and orchestration
  • 2. Integrate with Microsoft Foundry and MCP servers
  • 3. Connect to APIs, custom connectors, and Dataverse
  • 4. Connect to Microsoft 365, Azure, and external enterprise systems
- Develop agent flows and logic
  • 1. Use Power Fx expressions and functions
  • 2. Design adaptive cards and user interfaces
  • 3. Implement conditional logic and branching
  • 4. Create and modify conversation flows
- Implement advanced capabilities
  • 1. Implement computer-use and advanced action agents
  • 2. Add tools, actions, and automation
  • 3. Configure retrieval-augmented generation (RAG)
  • 4. Customize models and prompt engineering

Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:

1. You need an agent to write a new row to a Dataverse table whenever a topic completes, and the write must include complex conditional logic not achievable in the visual flow designer alone.
What should you use?

A) Disable the topic
B) Use only trigger phrases
C) Add a Power Fx formula in a Set variable value node
D) Use a static adaptive card


2. Drag and Drop Question
A company is preparing an agent flow so that it can be invoked by an agent during conversations.
The agent flow must meet the following requirements:
- The agent must be able to trigger the flow.
- The agent flow must be verified.
You need to prepare an agent flow so that it can be used by the agent.
In which order should you perform the actions to prepare the agent flow? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.


3. Drag and Drop Question
A company integrates an MCP service that exposes ticket-management operations.
The MCP service requires authenticated requests and exposes multiple callable operations that must be selectively governed for agent use.
To meet the business needs, the MCP configuration must meet the following requirements:
- Only the allowed capabilities must be callable during conversations.
- Requests must succeed without embedding credentials in topic steps.
- The agent must be configured to send requests to the correct backend.
You need to configure MCP tools for the agent.
Which setting should you configure for each requirement? To answer, move the appropriate settings to the correct requirements. You may use each setting once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.


4. Hotspot Question
A team is preparing to evaluate an agent in Copilot Studio before expanding access to additional users.
The team must select an evaluation method that meets the following requirements:
- Use a fixed set of prepared interactions.
- Determine responses against a predefined baseline.
- Support consistent comparison across repeated test runs.
You need to determine the evaluation method that satisfies the evaluation requirements.
Which evaluation method should you select for each requirement? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.


5. Drag and Drop Question
You are configuring an agent in Copilot Studio for an organization. The organization uses Microsoft Dataverse, Dynamics 365, and SharePoint Online.
The agent must retrieve information from enterprise systems and internal documents. The agent must meet the following requirements:
- Must retrieve the current balance of a customer account stored in
Dataverse.
- Must retrieve the real-time shipping status of an order that updates
throughout the day in Dynamics 365.
- Must answer questions based on the content of a static PDF policy
document.
- Must provide a welcome message that does NOT depend on enterprise
data.
You need to configure the agent to meet the requirements.
How should the agent retrieve the data? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: Only visible for members
Question # 3
Answer: Only visible for members
Question # 4
Answer: Only visible for members
Question # 5
Answer: Only visible for members

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