Avaya Aura® Core Components Support Certified : 72201X Exam Questions

  • Exam Code: 72201X
  • Exam Name: Avaya Aura® Core Components Support Certified Exam
  • Updated: Aug 25, 2026
  • Q&As: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Software Update Verification
  • 2. Backup and Recovery Concepts
  • 3. System Health Checks
  • 4. Support Documentation
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Session Manager
  • 2. Media Server
  • 3. System Manager
  • 4. Device Services
  • 5. Communication Manager
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Issue Escalation Procedures
  • 2. Service Restoration
  • 3. Fault Isolation Techniques
  • 4. Root Cause Analysis
Call Flow Analysis15%-20%- Call Processing
  • 1. Session Routing
  • 2. Endpoint Registration
  • 3. SIP Call Flows
  • 4. Media Path Troubleshooting
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Log Collection and Analysis
  • 2. Network Trace Tools
  • 3. Performance Monitoring
  • 4. System Status Verification
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Network Components
  • 2. Media and Signaling Flows
  • 3. SIP Fundamentals
  • 4. VoIP Concepts

Avaya Aura® Core Components Support Certified Sample Questions:

1. What is the reason why the initial REGISTER request from a SIP endpoint is rejected by Avaya Aura Session Manager (SM)?

A) The initial REGISTER request does not contain authentication details.
B) System manager needs time to look-up the Communication Address in its database.
C) It must confirm the reliable delivery of this initial REGISTER request.
D) The initial REGISTER request is rejected only if the user provided the wrong security code/password.
E) The initial REGISTER request contains an invalid contact header.


2. When viewing Avaya Aura Communication Manager (CM) trusted certificates, you notice that the installed certificates are marked with either A, C, W, or R.
What do these letters stand for?

A) Approved, Checked, Warranted, and Refused
B) Authorized, Certified, Working, and Revoked
C) Accumulated, Compressed, Write, and Read
D) Authentication, Access, and Accounting Services, Communication Manager, Web Server, and Remote logging.
E) Authentication, Authorization, and Accounting Services, Communication Manager, WEB Server, and Remote Logging.
F) Accepted, Confirmed, Whitelisted, and Rejected


3. When submitting a package of information to Avaya Support for a case, which file format is used for a trace taken using Wireshark?

A) wshark
B) zip
C) gif
D) pcapng
E) None of the above


4. A customer has just configured Avaya Aura Media Server (AAMS) on their Avaya Aura Communication Manager (CM). They are saying that the AAMS is never being used by CM, but instead is always using the G450 gateways to provide DSP resources. The customer has checked the status of the Media Server and the Signaling Group and both show In-Service. They have also checked that a Media Server License is installed on WebLM, and the status of the Media Server is showing Element Status as being normal. Which statement describes the cause of this problem?

A) The Dedicated VoIP Channel Licenses has not been set on the media-server CM SAT screen.
B) The CM license has no CM Media Server VoIP Channels.
C) The VoIP Channel License Limit has not been set on the media-server CM SAT screen.
D) No trunk-group members have been configured.
E) The Media Server is not added as a resource to the call processing entity.


5. What happens if Session Manager cannot find a matching SIP Communication Profile for a user in its SIP registry when that user tries to make a SIP call?

A) Network Routing Policy (NRP) is consulted for further routing instructions.
B) The call is sent to Communication Manager to check if the number dialed exists in CM's call routing tables.
C) The caller receives a busy tone.
D) Session Manager attempts to create a new SIP Communication Profile for the user.
E) The call is routed to voicemail to check if the extension is associated with a mailbox.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: E
Question # 3
Answer: D
Question # 4
Answer: E
Question # 5
Answer: A

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