Microsoft MB-340 Exam Questions : Microsoft Dynamics 365 Commerce Functional Consultant

Exam Code: MB-340
Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
Updated: Sep 06, 2026
Q&As: 62 Questions and Answers

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Microsoft MB-340 Exam Syllabus Topics:

Topic	Details
Configure Dynamics 365 Commerce Headquarters (25-30%)
Configure prerequisites and commerce parameters	- create employee and customer address books - configure and manage retail workers - assign address books to customers, channels, and workers - create email templates and email notification profiles - configure organizational hierarchies and hierarchy purposes - configure Commerce shared parameters - configure company-specific Commerce parameters
Describe and configure additional functionality	- create and configure channel and sales order attributes - configure commissions and sales representatives - configure payment methods and card types - configure and manage gift cards - describe Omni-channel capabilities including payments, orders, and returns - configure data distribution - create info codes, sub-codes, and info code groups - describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection
Manage statements	- describe advantages of using trickle feed-based posting - validate retail transactions by using the transaction consistency checker - configure and manage retail statement calculations and posting - troubleshoot statement posting issues
Configure Distributed Order Management (DOM)	- configure fulfillment profiles - configure cost components including shipping, handling, and packaging costs - configure management rules and parameters - monitor fulfillment plans and order exceptions
Configure order fulfillment	- configure modes of delivery including shipments, pick up, and carry out - configure curbside customer order pickup - configure charge codes, charge groups, and automatic charges - configure and assign order fulfillment groups
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
Configure products and merchandising	- configure product category hierarchies - configure product attributes and attribute groups - configure assortments and product catalogs - manage product labels and shelf labels - describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations - configure recommendations - configure warranty settings - configure inventory buffers and inventory levels - configure products and variants including configuring barcodes
Manage pricing	- design and create price groups - configure pricing priorities - configure product pricing including smart rounding - configure catalog pricing - configure affiliation pricing - configure category pricing rules
Manage discounts and promotions	- configure discount parameters - configure channel or customer-specific discounts - configure quantity, shipping, tender-based, and threshold-based discounts - configure discount concurrency rules - manage coupons
Manage customers, loyalty, and affiliations	- configure client books - configure customer attributes - configure customer affiliations - configure loyalty programs, loyalty schemes, and reward points - manage loyalty tier calculations and processing
Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%)
Configure retail stores	- create a retail store - configure POS registers and devices - configure retail profiles - configure sales tax overrides - configure Task Management lists and parameters - define cash management processes - define shifts and shift management processes - configure channel return policies - describe offline capabilities and limitations
Manage store inventory	- configure availability calculations for products - manage inbound and outbound inventory operations - process customer pick-up and shipment orders - manage inventory processes including stock counts - look up product inventory - process serialized items
Perform POS operations	- perform sales and order processes - perform end of day processes - reconcile store cash - monitor store productivity by using task management and reporting features
Configure and Manage Dynamics 365 Commerce call centers (10-15%)
Configure call centers	- create a call center - configure and publish product catalogs - create product catalog scripts - configure fraud conditions, rules, and variables to trigger order holds - configure fraud alerts
Configure continuity orders and installment billing	- set up continuity programs and parameters - configure continuity order batch jobs - manage continuity child orders
Manage call centers	- create, modify, and process sales orders - process call center payments - manage order holds - create return merchandise authorizations (RMAs) - process returns, exchanges, and replacements
Manage e-commerce (15-20%)
Configure an e-commerce channel	- create an online store - configure an e-commerce site - configure channel assignments for an e-commerce site - configure ratings and reviews
Manage e-commerce content	- configure URLs and aliases - configure product detail pages and category pages - manage site themes, page fragments, templates, layouts, and pages - upload and manage digital assets including videos and images - set focal points and attribute values for media assets - configure publish groups
Operate an e-commerce channel	- create e-commerce orders - synchronize e-commerce orders - moderate ratings and reviews
Configure business-to-business (B2B) e-commerce	- describe differences between B2B and business-to-consumer (B2C) solutions - describe use cases for organizational modeling hierarchies - manage business partners and business partner users - configure product quantity limits