HP HP2-B110 Exam Questions : Selling HP Imaging and Printing Supplies

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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which statement best describes the warranty on HP laser supplies?

A) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
B) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
C) No warranty is applicable to HP laser supplies.
D) HP offers 6 months of warranty for all HP laser supplies.

2. What steps does HP take to protect customers from counterfeit cartridges?

A) Product design, toner formula, and marketing
B) Partner network, local offices, and worldwide presence
C) Prevention, product packaging, and investigation
D) Research and development, Marketing and reliability

3. Why are HP supplies important to the reseller?

A) Because the customer purchasing period can be up to 10 years for just one printer
B) Because the customer will only choose original supplies
C) Because you can have the highest margin with HP originals
D) Because of the partner discount process

4. What is the hardest working part of an HP Inkjet printer?

A) Print head
B) Ink
C) Paper output tray
D) Media

5. Where would you find details of the storage conditions for an HP LaserJet Cartridge?

A) They are in the printer manual
B) They are listed at www.hp.com/storageconditions.
C) They are printed on the cartridge.
D) They are written on the print cartridge box

Solutions: