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EXIN EX0-117 Exam Questions : ITIL Foundation (syllabus 2011)
- Exam Code: EX0-117
- Exam Name: ITIL Foundation (syllabus 2011)
- Updated: Sep 08, 2026
- Q&As: 238 Questions and Answers
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EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Service Improvement | - Service measurement and reporting - 7-step improvement process |
| Service Strategy | - Service portfolio management - Demand management - Financial management for IT services |
| Service Operation | - Problem management - Incident management - Event management - Request fulfillment |
| Service Transition | - Release and deployment management - Service asset and configuration management - Change management |
| Service Design | - Design coordination - Service level management - Availability and capacity management - Service catalog management |
| Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question #1
What should a service always deliver to customers?
- A. Infrastructure
- B. Value
- C. Applications
- D. Resources
Answer: B
Question #2
The consideration of value creation is a principle of which stage of the service lifecycle?
- A. Service transition
- B. Continual service improvement
- C. Service design
- D. Service strategy
Answer: D
Question #3
Remediation planning is BEST described in which of the following ways?
- A. Planning the steps required to be taken if a change is unsuccessful
- B. Planning how to advise the change requestor of a failed change
- C. Planning how to compensate a user for a failed change
- D. Planning how to recover the cost of a change
Answer: A
Question #4
Which one of the following activities would be performed by access management?
- A. Managing the rights to use a service or group of services
- B. Managing access to computer rooms and other secure locations
- C. Providing physical security for staff at data centers and other buildings
- D. Managing access to the service desk
Answer: A
Question #5
Which one of the following is NOT a characteristic of a process?
- A. It responds to specific events
- B. It delivers specific results
- C. It is measureable
- D. It structure an organization
Answer: D
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