EXIN EX0-101 Exam Questions : ITIL Foundation V 3.0 & ITIL Foundation

  • Exam Code: EX0-101
  • Exam Name: ITIL Foundation V 3.0 & ITIL Foundation
  • Updated: Sep 14, 2026
  • Q&As: 80 Questions and Answers

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EXIN EX0-101 Exam Syllabus Topics:

SectionObjectives
Key ITIL Concepts and Terminology- Processes, functions and roles
- Service providers, customers and users
- Governance and control concepts
- Utility and warranty
Introduction to IT Service Management- The concept of good practice
- IT service management processes, functions, roles and responsibilities
- The ITIL framework and service management approach
The Service Lifecycle- Service Operation
  • 1. Service desk function
    • 2. Access management
      • 3. Problem management
        • 4. Incident management
          • 5. Request fulfillment
            - Service Strategy
            • 1. Service value and business relationship
              • 2. Financial management for IT services
                • 3. Service portfolio management
                  - Service Design
                  • 1. Supplier management
                    • 2. Capacity management
                      • 3. IT service continuity management
                        • 4. Availability management
                          • 5. Information security management
                            • 6. Service level management
                              - Continual Service Improvement
                              • 1. Continual service improvement principles
                                • 2. Measurement and reporting
                                  • 3. The seven-step improvement process
                                    - Service Transition
                                    • 1. Change management
                                      • 2. Release and deployment management
                                        • 3. Knowledge management
                                          • 4. Service asset and configuration management

                                            EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

                                            Question #1

                                            Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
                                            1.Monitoring system availability
                                            2.Designing availability into a proposed solution

                                            • A. 1 only
                                            • B. Both of the above
                                            • C. 2 only
                                            • D. None of the above
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #2

                                            Which one of the following does service metrics measure?

                                            • A. Infrastructure availability
                                            • B. The end-to-end service
                                            • C. Functions
                                            • D. Maturity and cost
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #3

                                            Which process is responsible for discussing reports with customers showing whether services have met their targets?

                                            • A. Service level management
                                            • B. Continual service improvement
                                            • C. Change management
                                            • D. Availability management
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #4

                                            In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

                                            • A. Service transition
                                            • B. Service design
                                            • C. Service strategy
                                            • D. Service operation
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #5

                                            Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

                                            • A. Service transition
                                            • B. Continual service improvement
                                            • C. Service design
                                            • D. Service operation
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

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