Avaya 3302 Exam Questions : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A. InternetExplorer7, 8and 9
B. Google Chrome 4.1
C. Mozilla Firefox3.6 with IEView Add on
D. Internet Explorer 6,7 and 8

Question 2

The Avaya Contact Center Control Manager (ACCCM) Web UI is responsible for the ACCCM Admin Web interface. There are multiple functional buttons and action bars available on each tab. The exhibit depicts the Users tab. What is the section outlined in red in the illustration?

A. Quick Search
B. User/agent action bar
C. Organization Chart action bar
D. Main details area

Question 3

A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A. Recorder
B. Workforce Optimization (WFO)
C. One-X
D. Voice Portal

Question 4

You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A. 64 Bit Windows 2008 R2 server with 4 GB of memory
B. either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
C. 32Bit Windows XP with 2 GB of memory
D. 32 bit Windows 2008 R2 server with 2 GB of memory
E. 32 BitLinux server with2GB of memory

Question 5

A customer is installing Avaya Contact Center Control Manager (ACCCM) with two locations and two Communication Managers (CM). The customer requires that the ACCCM controls the number ranges that are allowed to be configured for extensions on each CM.
Location 1 will be allowed extensions 1000-1999, and Location 2 will be allowed extensions
2000-2999.
Using ACCCM, how can this be configured?

A. Add twodial plans in ACCCM. Dial Plan1would be configured for ExtensionsRange1000-
1999, Range Management enabled. Dial Plan 2 would beconfigured for Extensions Range
2000-2999, Range Management enabled. Dial Plan 1 is assigned to Location 1 and Dial Plan 2 is assigned to Location 2.
B. Add two dial plans In ACCCM. DialPlan 1 would be configured for Extensions Range
1000-1999, In Range enabled. Dial (Man A would be configured for Extensions Range
2000-2999, In Range cabled. Dial Plan 1 is assigned to I oration 1 and Dial Plan 2 is assigned to Location 2.
C. Add one dial plan in ACCCM. The Dial Plan would be configured for Extensions Range
1000-2999,Range Managementenabled. The Dial Plan is assigned to Location 1 and to Location 2.
D. Add one dial plan in ACCCM. The Dial Plan would be configured forExtensions Range
1000-2999, In Rangeenabled. The Dial Plan is assigned toLocation1 and to Locution 2.

Solutions: