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PMI Project Management Office Certified Professional Sample Questions:

1. Due to a recent organizational transformation, the PMO has been excluded from strategic meetings and discussions. Although still responsible for program and project performance reporting, business representatives are now bypassing the PMO and directly approaching project managers for specific performance updates.
What actions should the PMO professional take to ensure the PMO remains valued by the organization?

A) Redesign the PMO reports based on the type of information the project managers are providing to the business representatives.
B) Request project managers to continue following the established process of reporting to the PMO.
C) Meet with business representatives individually to understand their current needs and adjust the PMO services accordingly.
D) Consult with the business representatives to determine what they would like to change in the reports they are receiving from the PMO.

2. A software company hired a PMO professional to establish a new PMO to oversee the performance of its projects and create the required processes. The new PMO professional immediately conducted project management training sessions for all project managers, developed project templates, and regularly conducted project audits. After the PMO had been in service for a year, senior management decided to shut down the PMO due to lack of value generation.
What should the PMO professional have done differently to ensure that the PMO generated the desired value?

A) Change the frequency of project audits in order to reduce the PMO operating costs.
B) Validate and align with senior management ' s expectations at the beginning of the PMO setup.
C) Conduct the required training on a smaller scale first before delivering the training to all project managers.
D) Reduce the costs of the PMO in the first year and increase it gradually year over year.

3. A PMO was set up in a large organization with a highly skilled PMO professional appointed to lead it. The sponsor agreed to give the PMO professional all the necessary resources from the beginning. The PMO professional and team immediately progressed with the implementation of accepted project management methodologies and internationally recognized practices and tools. At the end of the year, executive leadership raised concerns about the PMO ' s performance.
What should the PMO professional have considered during the service catalog development?

A) The PMO professional should have identified the needs of all of the customer groups and adapted the service catalog based on their pain points and expectations.
B) The PMO professional should have benchmarked against the experience of successful PMOs from other organizations.
C) The PMO professional should have interviewed other members of the executive leadership team and not just the PMO sponsor.
D) The PMO professional should have surveyed the portfolio, program, and project managers because they are the ones using the methodologies and tools.

4. There have been numerous complaints about the performance of one of the project managers.
How should the PMO professional address this issue?

A) Reassign the project manager to another role and replace them with a more skilled project manager.
B) Check the project manager ' s talent development plan and identify gaps for improvement.
C) Conduct a competency gap analysis and provide respective trainings and coaching.
D) Review the PMO maturity report and make an appropriate decision based on the findings.

5. A PMO professional received a request from a PMO leader to implement a process for collecting feedback and gathering insights from PMO customers about recent PMO service delivery improvements.
Which action should the PMO professional pursue?

A) Develop a roadmap of critical improvements based on feedback received from managers and executives.
B) Identify the required metrics and establish a process to collect, analyze, and respond to customer feedback.
C) Collect feedback and compare it with metrics provided by established practices and benchmarks.
D) Interview key customers to ensure that the most relevant feedback is provided.

Solutions: