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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
B) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
C) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
D) Connect Web Services should only be used for read-only data.

2. Which action cannot be performed on a dashboard?

A) queue a dashboard manually
B) add a web browser to a dashboard
C) open a report for editing from a dashboard
D) send queued dashboards to comma-separated values (CSV) file

3. In Knowledge Advanced Search what is the use of the Concept feature?

A) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
C) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
D) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

4. Which two actions must you perform to configure the Social Monitor? (Choose two.)

A) Add or update profiles to include permission to add themes and clustering.
B) Addor update profiles to include the Social Monitor permissions.
C) Setup a Social Monitor search schedule.
D) Add or update navigation sets to include the Social Monitor navigation button and component.
E) Add of update a list of favorites.
F) Add or update staff accounts to use profile that include Social Monitor permissions.

5. Which three statements are true about processing options in Web Services? (Choose three.)

A) SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
B) FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
C) SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
D) SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
E) SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
F) FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.

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