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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Which two actions should an Administrator execute when a tier is changed manually?

A) Process Member Benefit Action
B) Create a scheduled job to perform tier change.
C) Process Transaction Journals batch job
D) Assign Member Tier Benefits Action

2. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
B) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
C) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
D) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

3. Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A) Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
B) Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
C) Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
D) Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.

4. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
B) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
C) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
D) Set up Members "Exclusive Access to VIP Events" as a Voucher

5. Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?

A) Name, Partnership Start Data, Billing Type, Status, Type
D, Name, Partnership Start Data, Industry, Status, Type
B) Name, Partnership Start Data, Industry, Status, Billing Type
C) Name, Program, Program Partnership Category, Type, Billing Type

Solutions: