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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
C) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

2. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A) IP Office must be in a SCN.
B) VoiceMail Pro must be part of the domain.
C) The registry key is a string containing the name of the share.
D) The Workgroup name must be in each server.

3. The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?

A) IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
B) IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
C) IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
D) IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.

4. A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

A) system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
B) system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
C) system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
D) system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database

5. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) General
B) Advanced
C) Log on
D) Dependencies

Solutions: