Avaya Oceana® Solution Support : 74970X Exam Questions

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
B) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
C) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
D) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

2. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC communicates with Communication Manager through the DLG Interface in the AES.
B) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
C) CSC uses AES to control and monitor Session Manager voice calls and resources.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Remove the Agent ID from Communication Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) Add the new Avaya Oceana agent using Control Manager.

4. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) CallServerConnector
B) UCMServices
C) UCM-PU
D) UCMDataCollector

5. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) READY
B) NOT_READY
C) CONNECTED
D) BUSY

Solutions: