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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services give you predictability and greater control of the Total Cost of Ownership.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services can immediately and seamlessly replace your help desk.
D) HP Services can be purchased at extremely discounted prices.

2. What are the six stages of the HP Services lifecycle?

A) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
B) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
C) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
D) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

4. Which statement is true about the current market trends?

A) IT wants greater flexibility to purchase the latest technologies.
B) Professional and personal lives are becoming more separate.
C) The workforce has increasing expectations for productivity.
D) Onsite workplaces are becoming obsolete.

Solutions: