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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 可用性管理
B) 変更管理
C) 問題管理
D) インシデント管理

2. 以下の記述のうち、サプライヤー管理手順の目的ではないものはどれですか?

A) サプライヤーがサービスプロバイダーに対する義務を理解していること
B) すべてのサプライヤーのパフォーマンスに関する情報を観察し、それに基づいて行動できること
C) すべての当事者間の商取引が記録されていること
D) サプライヤーが提供されるサービスの一部をサービスプロバイダーに再委託できないことが明確であること

3. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A) 問題の制御
B) プロアクティブな問題管理
C) 根本原因の特定
D) エラー制御

4. 情報セキュリティ管理に関して正しいのはどれですか?

A) 適切な権限を持つ経営者が情報セキュリティポリシーを承認するものとします。
B) 情報セキュリティ管理。すべての情報システム内で効果的な情報セキュリティの管理に特に焦点を当てます。
C) セキュリティ インシデントは、複数のユーザーに影響を与える場合にのみ報告および記録されます。
D) セキュリティ インシデントは、問題管理手順に従って直ちに報告および記録する必要があります。

5. 可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

A) 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
B) 可用性管理は、提供されているサービスの可用性に関する情報を提供します。
C) 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
D) 可用性管理は、ユーザーの可用性要件に関するデータを提供します。

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