EXIN ITIL Exam Questions : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A) Understanding the business mission
B) Performing baseline assessments
C) Executing improvement actions
D) Defining the improvement plan

2. Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A) Problem management
B) Change control
C) Service desk
D) Continual improvement

3. What is the CORRECT definition of service management?

A) A set of specialized organizational capabilities for delivering value to customers in the form of services
B) The capability of service providers to minimize their costs without reducing the value of the services
C) The capability of supplier to deliver services to providers in exchange for money
D) A set of specialized assets for transitioning services into the live operational environment

4. Which service request management decisions require that policies are established'?

A) Deciding when workarounds should be used
B) Deciding how degradations of service are resolved
C) Deciding which service requests require approval
D) Deciding how to handle service requests where the steps are unknown

5. What varies in size and complexity, and uses functions to achieve its objectives?

A) A risk
B) An organization
C) A practice
D) An outcome

Solutions: