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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is included in the defective media retention service?

A) It allows the HP technician repairing the device to keep the defective part.
B) It allows the HP technician to use refurbished parts to complete a repair.
C) It allows the customer to retain the defective drives that are repaired.
D) It allows the HP technician to come onsite and replace the non-functioning device with a new one.

2. Which services can be offered for both printer and PC equipment? (Select two.)

A) Onsite Repair
B) Asset Tagging
C) PC Tracking and Recovery
D) Maintenance Kit
E) Printer Installation
F) Defective Media Retention

3. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services is based on warranty duration and extensions.

4. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 92%
B) 58%
C) 18%
D) 32%

5. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) Prices can be found in HP Care Pack Central.
C) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.

Solutions: