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Salesforce Arch-302 Exam Questions : Salesforce Certified B2C Solution Architect
- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
- Updated: Oct 12, 2026
- Q&As: 154 Questions and Answers
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
Salesforce Certified B2C Solution Architect Sample Questions:
Question #1
Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up-to-date Information and using dynamic content from multiple sources.
How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?
- A. Use Marketing Cloud Connect to fetch the expected data using APIs at send time.
- B. Implement a custom integration between Marketing Cloud and the Customer Success Platform.
- C. Install and configure Distributed Marketing to make content accessible.
- D. Utilize Synchronized Data Sources within Marketing Cloud.
Correct Answer: D 🗳️
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Question #2
A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?
- A. Store a tokenized value for the payment card.
- B. Store raw payment card details on the customer's profile.
- C. Hash and store the payment card details.
- D. Store Base64 encoded payment card details.
Correct Answer: A 🗳️
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Question #3
A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers
- A. Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
- B. Restricting data within Service Cloud requires contacting a Service Cloud account representative.
- C. Consider deleting all of the customer data in order to adhere to the requirements.
- D. Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
- E. Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact
Correct Answer: A,D,E 🗳️
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Question #4
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers
- A. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
- B. Leads are unique contact records in Marketing Cloud
- C. Leads can have detrimental impact on quality of contact records in Sales Cloud
- D. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
Correct Answer: C,D 🗳️
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Question #5
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.
Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers
- A. Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
- B. Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.
- C. Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.
- D. Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.
Correct Answer: A,B 🗳️
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