Salesforce AI-201 Exam Questions : Salesforce Certified Agentforce Specialist

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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

A) When the goal is to streamline customer support processes and improve response times
B) When the main objective is to enhance data security and compliance measures
C) When the focus is on optimizing marketing campaigns and strategies

2. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) Running the agent in the user context
B) Public API access
C) Einstein Trust Layer only
D) System Mode execution

3. An Agentforce Service Agent, who has been successfully assisting customers with service requests in Salesforce, is now unable to help customers with issues related to a new product replacement process. The company recently implemented a custom Product Replacement object in Salesforce to track and manage these replacements. Which Agentforce Agent User change must be implemented to address this issue?

A) The permission set group assigned to the Agent User needs to grant access to the Product Replacement flow.
B) The permission set assigned to the Agent User needs Read access to the custom Product Replacement object.
C) The profile assigned to the Agentforce Agent User needs AI training permission to the custom Product Replacement object.

4. Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting. Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

A) UC wants to change the frequency penalty of the model.
B) UC wants a model fine-tuned using company data.
C) UC wants to fine-tune model temperature.

5. Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A) Assign the Run Flows permission to the Agentforce Agent user.
B) Assign the Manage Users permission to the Agentforce Agent user.
C) Recreate the flow using the Agentforce agent user.

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