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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
B) Provides reporting and analytic tools to track caller behavior for continuous improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience.
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.

2. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) Do you foresee growing beyond 250 agents within 12 months of deployment?
B) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
C) How would you like customers to interact with you?
D) How do your customers interact with you?

3. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOP) through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo, Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) No, because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
B) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).

4. Which are the correct capacities for Avaya Contact Center Select? (Select two.)

A) Up to 250 Active Multichannel Agents with IP500v2
B) Up to 30 Active Multichannel Agents with IP500v2
C) Up to 30 Active Voice Agents with IP Office Server Edition
D) Up to 250 Active Voice Agents with IP Office Server Edition

5. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business uses installed solutions to drive brand preference and seeks advice from the vendor
B) The business has large annual fixed budgets
C) This is a first time or legacy replacement sale
D) The business hat smaller project based budget
E) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
F) This is an evolutionary/migratory sale

Solutions: