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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What must you set to enable the email channel?

A) EGW_ENABLED
B) EGW_AUTO_CONT_CREATE
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_UPDATE_BY_CREATE

2. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Schedule the survey on a daily basis.
B) Create a polling survey.
C) Create a report for the survey scores.
D) Assign scores to the survey questions and set the status field based on the responses.
E) Write a business rule to reopen the case.
F) Create a transactional survey.

3. What are the three different types of pull policy for queues?

A) Round Robin
B) Standard
C) Manual
D) Advanced
E) Strict Priority
F) First Due

4. Which setup sequence is used to give permissions to an individual to access an application?

A) Profile > Navigation set > Staff Account
B) Staff Account > Profile > Navigation set
C) Navigation set > Profile > Staff Account
D) None. No sequence is required.

5. Which four view modes are available in the Report Editor?

A) Data Set View
B) Design View
C) Database View
D) Layout View
E) Graphical View
F) Report View

Solutions: