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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Amazon Cloud
B) Google Cloud
C) Infrastructure as a Service
D) VM Image
E) On-premise traditional install
F) Software as a Service

2. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It provides an overview of the key business units which helps identify the unit managers to interview.
B) It identifies the most important key business units using the IT asset and service management solution.
C) It identifies the key business units and teams supporting IT asset and service management processes.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

3. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Internal Service Providers Edition
B) IBM SmartCloud Control Desk
C) IBM SmartCloud Control Desk Entry Edition
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

4. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM Tivoli Asset Discovery for Distributed
B) IBM License Metric Tool
C) IBM Tivoli Endpoint Manager for Software Use Analysis
D) IBM Tivoli Application Dependency Discovery Manager

5. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
B) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
C) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.
D) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.

Solutions: