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PMI Project Management Office Certified Professional Sample Questions:

1. In a pharmaceutical company, several scope changes were requested on major strategic initiatives. After analysis, it seems that several project managers did not apply a proper stakeholder assessment during the preparation of the projects.
What should the PMO professional do first to address this issue?

A) Investigate why the project managers have not conducted proper stakeholder assessments.
B) Provide specific training to project managers on stakeholder engagement and ensure they apply it in future projects.
C) Review the selection of project managers for strategic initiatives to ensure they are sufficiently trained.
D) Send a reminder to the PMO community to clarify the importance of stakeholder engagement.

2. A software company hired a PMO professional to establish a new PMO to oversee the performance of its projects and create the required processes. The new PMO professional immediately conducted project management training sessions for all project managers, developed project templates, and regularly conducted project audits. After the PMO had been in service for a year, senior management decided to shut down the PMO due to lack of value generation.
What should the PMO professional have done differently to ensure that the PMO generated the desired value?

A) Change the frequency of project audits in order to reduce the PMO operating costs.
B) Validate and align with senior management ' s expectations at the beginning of the PMO setup.
C) Conduct the required training on a smaller scale first before delivering the training to all project managers.
D) Reduce the costs of the PMO in the first year and increase it gradually year over year.

3. A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO ' s capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A) Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.
B) Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
C) Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.
D) Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.

4. A mature enterprise PMO unit in a large, diversified holding is now supporting a new business unit as a result of an organizational transformation. The director of this unit expresses doubts on the value and benefits of PMO support during the annual budgeting process.
How should the PMO professional articulate the PMO ' s value and get buy-in from this stakeholder for the PMO services?

A) Ask existing PMO accounts to provide the director with short video testimonials highlighting how they like the PMO.
B) Involve the PMO sponsor in the next budgeting session to reinforce the PMO ' s position.
C) Understand the director ' s doubts and extend an invitation to present project case studies and PMO success stories.
D) Build the relationship from the bottom up by inviting middle management of the new business to an internal PMO event.

5. A PMO professional joins an existing PMO that displays warning signs that the organization ' s perception of the PMO ' s value is deteriorating.
Which step should the PMO professional recommend?

A) Review and reduce the operating costs of the PMO, highlighting enhanced value for PMO customers.
B) Highlight the benefits of the PMO effectively, using qualitative and quantitative measures for PMO customers.
C) Move the PMO to report to a popular manager within the company and communicate the change to PMO customers.
D) Switch out some PMO resources to ones with a wider range of core PMO skills and inform PMO customers of the additional skills.

Solutions: