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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Proposal SSR
B) By using Sales Force Updates
C) By using Create Order
D) By using Create Upload Order SSR

2. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Agent Greeting
B) Geographic Node
C) Instant Message
D) Resilience

3. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) MAC Address
B) Host ID
C) IP Address
D) Customer name

4. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Call Back Automated
B) Interaction Center
C) Avaya Work Force Optimization Select
D) Proactive Outreach Manager

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) SIP Gateway Manager (SGM)
B) Telephony Services Manager (TSM)
C) Task Flow Executor (TFE)
D) Telephony Services Manager (TSM)

Solutions: